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Eptica is a leader in multichannel and multilingual customer interaction management software, covering email, web, social media, web chat and agent channels. Our solution is available on premise, as a Software as a Service (SaaS) or a hybrid solution. The Eptica Customer Engagement Suiteā„¢ enables organizations to improve engagement with customers, increase efficiency and drive sales by delivering fast, consistent and personalized responses to their queries, through their channel of choice.